FAQ - Service client
I DID NOT PLACE AN ORDER BECAUSE I WANT TO:
Know how to take advantage of the current promotion
The discount is already applied to the price of our products when you place your order. No promo code is needed.
Know how to choose the free grams.
The offer of 10 or 20 free grams is available subject to purchase conditions. To qualify, the value of your pouch must reach a certain minimum purchase amount, as stated on the banner.
Once you are eligible for the promotion, a pop-up window will appear on your screen, allowing you to select the free variety and add it to your pouch.
The code is not valid?
Please contact our customer service at +33 5 25 53 01 35 so one of our advisors can resolve the issue as soon as possible.
Get advice and recommendations on your products
We invite you to contact our customer service at +33 5 25 53 01 35 so one of our excellent advisors can answer your questions and guide you in making your choices.
I PLACED AN ORDER AND I WOULD LIKE TO:
Modify or cancel my order.
Is your order status “unprocessed”?
You can contact our customer service by phone at +33 5 25 53 01 35, and one of our advisors will assist you.
Is your order status “being processed”?
We’re sorry... No modifications or cancellations can be made to your order.
To change your delivery address, please contact the delivery service you selected during the ordering process.
If you would like to return your order, you can contact us by clicking here. An advisor will explain the return process to you.
Know when my order will be shipped
All orders are shipped within 48 hours of being registered. You will receive an order confirmation email and a tracking number when your order is shipped.
More than 48 hours and you have not received the tracking number for your package?
Please contact our customer service at +33 5 25 53 01 35. An advisor will be happy to inform you about the status of your order.
(button: receive my order confirmation email / receive my tracking number)
Track my order
You can track the progress of your order by entering your tracking number below.
Track my package:
Has your order experienced a delivery delay?
Please kindly contact the carrier in possession of your package.
Has the status of your order not changed for over 7 days?
Please contact our customer service by clicking on the following link: Claim form
Our customer service team will be happy to assist you.
I RECEIVED MY ORDER AND I WANT TO:
Make a complaint due to an error or omission in my order.
We are sorry, every order is prepared with great care and checked before being shipped.
If you have encountered an issue, please contact us using the Claim form provided for this purpose.
One of our advisors will respond within 24 hours during calm periods and within 48 hours during peak demand.